eEnterprise Customer Relationship Management


	EmployBridge, Inc. Saves over $7,000 with PRINTVIEW PLUS JAT becomes a Kronos Partner Employee Participation for Electronic W-2's Soars

•	Sell More Effectively
•	Make Informed Decisions Faster
•	Provide Consistent Service
•	Implement and Manage Easily
•	Intergrate Your Applications

	Be more effective in closing business: Track and convert leads to opportunities, and then to sales.
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	Manage activities in one place
	•	Track all communications with prospects and customers through e-mail, phone, fax, etc.
	•	Synchronize with Outlook: Tasks, Appointments, and E-mail for accounts and contacts
	•	Easily distribute and maintain company information and sales literature such as installation guides, manuals, and more
	Efficiently track and convert leads
	•	Import leads from many sources: automatically from your Web site, from standard text format files, and from other applications
	•	Save time entering critical information with Quick Create Forms
	•	Workflow Rules automate how you escalate and notify sales staff of opportunities
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Make sound business decisions and see all parts of your business—sales staff, service representatives, customers, and more—in a single place.

	Get a complete customer view
	•	See a current view of all customer and account activity, such as pending orders, open customer service issues, and payment history.
	•	Gather activities, your calendar, customer e-mail, and corporate information into one window.
	Generate a full set of reports
	•	Take advantage of a large selection of reports to better understand your customers, and better track your sales and service activities.
	•	Identify the most profitable customer relationships.
	•	Use Sales Forecasting reports to accurately predict short- and long-term revenues and the probability of closing sales.
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	Deliver better, more consistent service: Route and manage support incidents, and create and use resources for faster problem resolution.
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	Quickly resolve support incidents
	•	Get a total view of customer support incidents, from service contacts to satisfaction level and stage of service, with Case Forms
	•	Create and access a library of Knowledge Base articles and FAQs on known problems to publish to staff and customers
	•	Follow Knowledge Base Templates and Wizards to ensure consistent quality of articles
	Help your customers serve themselves
	•	The Customer Portal allows customers to access the Knowledge Base and FAQs, initiate service requests, check status of their orders, and more, saving you administration time
	•	The Customer Portal integrates with your Web site, so it’s available to customers, 24 hours a day, 7 days a week
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Implement, configure, and maintain quickly to your needs: With little consulting, short setup time, and minimal training, Microsoft CRM is easy to deploy, to keep the cost of ownership low.

	Minimize ownership costs
	•	Microsoft CRM is delivered by JAT who makes sure the solution is ideal for your business
	•	The application is simple and logical and has familiar tools that are easy to learn and adopt
	•	Use the application from Outlook and the Web anywhere, any time
	A supported, adaptable solution
	•	Define the product to fit the way you do business with customized settings and workflow rules
	•	Grows as your business evolves and customer base grows
	•	Online training is available around the clock for your employees
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	Microsoft CRM Sales and Customer Service modules work closely with Microsoft Outlook and other business applications.
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	Boost productivity with integration
	•	Sales and Customer Service modules work together completely, and both are connected to your complete customer database
	•	Share useful company information from the Home Page
	Connect your front office to your financial systems
	•	Use Outlook to see your customer and account contacts, leads, activities, opportunities, tasks, appointments, and e-mail
	•	Integrates with Microsoft Great Plains back office data, such as accounts, contacts, sales orders, payment history, and more
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JAT is an authorized partner and reseller of Microsoft eEnterprise and Dynamics Human Resource/Payroll, Financial Management, Distribution and CRM software products. For more information, please call 800-580-2595 ext. 476 or click here to request information via email.